Privacy Notice

Grand Casino Admiral Privacy Policy

Effective from September 12, 2024

When visiting Grand Casino Admiral, whether physically at the casino or through the Grand Casino Admiral website, or when contacting us, Grand Casino Admiral may collect and process your personal data. This Privacy Policy governs the collection and handling of personal data of both potential and actual visitors to Grand Casino Admiral, as well as users of the Grand Casino website and its official Facebook page ("Grand.Casino.Belgrade"). Grand Casino Admiral places a high priority on protecting your privacy and the security of your personal information. We handle personal data in compliance with the Republic of Serbia's personal data protection laws. Please note that this Privacy Policy may be updated from time to time. The most recent update was made on September 12, 2024. The company Grand Casino d.o.o. Admiral is responsible for the management and protection of personal data collected from clients.

PURPOSE OF PERSONAL DATA COLLECTION

• To provide access to gambling services at Grand Casino Admiral;
• To fulfill legal obligations, including those related to gambling regulations and laws on the prevention of money laundering and terrorist financing;
• To implement effective security policies, such as access control, surveillance through cameras, or incident recording;
• To inform you about certain products and services offered by Grand Casino Admiral, provided you have given your consent;
• To respond to your requests and inquiries.

TYPES OF PERSONAL DATA COLLECTED

Grand Casino Admiral collects personal data to the extent necessary for the provision of gambling and hospitality services, as required by law. The following personal data may be collected and processed:

• Name
• Contact details (e.g., address, city, telephone number, and email address)
• Date of birth
• Gender
• Data from a government-issued photo ID (e.g., ID card number, passport number, driver's license number, scan of ID, and associated basic personal information)
• National affiliation
• Civil registration number
• Photographs, images, video, and audio captured by surveillance cameras
• Date and time of visits to Grand Casino Admiral
• Details of gambling transactions
• Involvement in any incidents
• Details of financial transactions carried out at Grand Casino Admiral

METHODS OF PERSONAL DATA COLLECTION

Personal data may be provided to Grand Casino Admiral in several ways, such as when:

• You visit Grand Casino Admiral;
• You participate in games of chance;
• You engage in promotions, contests, or events organized by Grand Casino Admiral;
• You contact the Grand Casino Admiral directly.

DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

As a general principle, Grand Casino Admiral does not share personal data with third parties. However, we may be required to disclose your personal data to regulatory authorities to comply with legal obligations or as part of legal proceedings, court orders, or other legal processes.

CONSENT

By visiting Grand Casino Admiral, you consent to the processing of your personal data for the purposes outlined in this Privacy Policy.

DATA SECURITY

Grand Casino Admiral implements technical and organizational security measures to protect your personal data against unauthorized access, manipulation, loss, or destruction. These measures are continuously improved in line with technological advancements.

RECORDING OF TELEPHONE CONVERSATIONS

Telephone conversations with Grand Casino Admiral may be recorded for security purposes. Recorded conversations will be retained only for the duration necessary to fulfill the purpose for which they were recorded.

COOKIE POLICY

The Grand Casino Admiral website may automatically collect information during your browsing session, such as your internet service provider, browser type and version, operating system, device type, average time spent on our site, pages viewed, information accessed, and IP address. This data is sometimes referred to as "web analytics." Cookies—small text files stored on your device—are used to collect this information. You can manage your cookie preferences through your browser settings.

USE OF GOOGLE ANALYTICS

Grand Casino Admiral's website uses Google Analytics, a web analytics service provided by Google Inc., located at 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies to analyze your use of the website. The information generated by these cookies is generally transferred to a Google server in the USA and stored there. Google uses this data on our behalf to analyze website activity and provide reports. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. For more information, please refer to Google's Privacy Policy.

GRAND CASINO ADMIRAL FACEBOOK PAGE

To access the official Facebook pages of Grand Casino Admiral, you must have an account on Facebook, Inc., located at 1601 South California Avenue, Palo Alto, CA 94304, USA. When you visit our Facebook page, your device establishes a direct connection with Facebook's servers. This allows Facebook to receive information, such as the fact that you visited our page from a specific IP address. Please note that Grand Casino Admiral does not have access to or control over the data shared with Facebook. For further information, refer to Facebook's Privacy Policy.

LINKS TO OTHER WEBSITES

Our website may contain links to external websites. We are not responsible for the privacy policies or the content of these external websites. The operators of these websites are responsible for complying with applicable data protection regulations.

YOUR RIGHTS

You have the right to request access to the personal data that Grand Casino Admiral holds about you at any time. You also have the right to request the correction, completion, or deletion of your personal data. Requests for access or correction should be submitted in writing to Grand Casino d.o.o. Admiral.

CONTACT

For any questions or comments regarding this Privacy Policy, please contact us at privacy@grandcasinoadmiral.rs.